Shipping policy
Production & Processing Times
Because everything is made especially for you, please allow the below turnaround times before your order is delivered. Rush orders are available, please select this option at checkout, or email hello@paperflore.co.uk if you wish to discuss timelines before placing your order.
UK Delivery
UK orders are shipped via Royal Mail Tracked. Delivery is free on all UK orders over £50. Orders under £50 are charged at £1.95.
Estimated delivery:
- Save the dates: 7-10 days
- Invitations & on-the-day stationery: 14 days
International Shipping
International orders are sent via Royal Mail International Tracked or UPS Tracked, depending on the destination and parcel size.
International shipping rates vary between £25.00–£30.00, calculated at checkout.
Estimated delivery:
- Save the dates: 14–21 days
- Invitations & on-the-day stationery: 21 days
These are estimates only and cannot be guaranteed. Delivery times may be affected by local postal services, public holidays and customs processing which is out of my control.
Customs, Duties & Import Charges
All orders to the USA are shipped DDP (Delivered Duty Paid), meaning all import fees and customs charges are covered upfront by Paperfloré, there will be no surprise charges on delivery.
Orders shipped to all other countries outside of the UK may be subject to customs duties, taxes or import charges applied by your country. These are entirely outside of my control and are the responsibility of the recipient. I'd recommend checking with your local customs authority if you're unsure what charges may apply.
Lost or Damaged Items
If your order arrives damaged, please contact me within 48 hours of delivery at hello@paperflore.co.uk with your order number and photographs of the damage. I'll always do my best to put things right.
If your order hasn't arrived within the expected timeframe, please allow 7 days (UK) or 14 days (international) from your dispatch notification before getting in touch. Once this period has passed, I'll raise an investigation with the courier on your behalf.
Please double-check your delivery address at checkout as I can't be held responsible for orders lost due to an incorrect or incomplete address.