Frequently Asked Questions
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Order Process
Can I order a sample first?
Absolutely! Click here to order a sample pack. Within your sample pack, you will receive an invitation sample, colour swatches, RSVP cards, metallic foil samples, acrylic and wood plane samples (small and large), envelopes and acrylic colour samples.
How many save the dates and invitations should I order?
You'll need one invitation per couple or household, not one per person. I'd recommend ordering an extra 10-15% for last-minute additions and keepsakes, so if you need 45, order 50.
If you need more later, the minimum reorder is 20 prints, so it's always worth getting a few extra upfront!
What's the minimum order?
Save the Dates - 20 Prints
Passport Invitations - 20 Prints
Illustrated Invitations - 30 Prints
When should I order my stationery?
Save the Dates - As soon as you book, or around 12-18 months before your wedding.
Destination Invitations - 12 months before your wedding. The more notice the better, especially if you're getting married during the school holidays.
Other Invitations - 9-10 months before your wedding.
On-the-Day Stationery - 3 months before your wedding. By this point, you should have received all RSVPs back from your guests and know your final guest count ready to order place name cards, menus, table plan etc.
Please place your order approximately 4 weeks before the above. For example, if you would like to send invitations to guests 10 months before your wedding, please order 11 months before.
How do I place a bespoke order?
Head over to my bespoke page to find out more and submit your enquiry. I'll be in touch to chat through your ideas and put together a quote just for you!
Where can I find reviews for Paperfloré?
You can find over 3,000 reviews across my Etsy shop and Google. I'd always encourage you to have a read before placing an order with any wedding supplier, to make sure we're the right fit for you!
What payment methods do you accept?
All payments are processed securely through Shopify, one of the world's most trusted e-commerce platforms. Paperfloré accepts all major credit and debit cards including Visa, Mastercard and American Express, as well as PayPal, Apple Pay and Google Pay.
Design & Personalisation
How do I supply my text and information?
Save the Dates - Add your text in the personalisation box before adding to your basket.
Invitations - Once your order is received, I'll be in touch with a personalised form where you can upload your wedding details.
Save the Dates - Add your text in the personalisation box before adding to your basket, or email your text/spreadsheet to hello@paperflore.co.uk
Will I see a proof before printing?
Yes, always! Every personalised order includes free digital artwork mock-ups and unlimited amendments. Printing won't begin until you're 100% happy and have signed off the artwork.
Can I request colour changes?
Of course, you're welcome to request any colour you wish. If you'd like something specific, please email a photo or colour swatch to hello@paperflore.co.uk and I'll match it as closely as possible.
Do you offer bespoke designs?
Yes! I offer watercolour venue illustrations and bespoke floral patterns. Please visit the bespoke page for more information, or get in touch to chat through your ideas and receive a quote.
Can you add a QR code linking to my wedding website?
It's no problem to print your QR code or URL onto your wedding stationery. Most wedding website providers (such as WithJoy and The Knot) generate a QR code automatically. If your website doesn't, just send me your URL and I'll create one for you.
Can you print other languages?
Yes, as long as translations are provided and you're able to check the artwork proof before printing. You can also mix and match languages, for example, 25 printed in English and 25 printed in Italian, with a minimum of 50 prints required for mixed-language orders.
I have a lot of information to include on my invitations, will it fit?
99% of the time, yes. If you need extra space, additional cards can be added to your package. Email your text to hello@paperflore.co.uk along with the product you're looking to order, and I'll let you know if this will fit before ordering.
Do you offer different invitation shapes/sizes?
Yes! I offer a variety of invitation formats. The most popular are:
- Passport
- Gatefold
- Tri-fold
- Stacked Invitations (Various Shapes, Rectangle, Arch, Wavy, Circle etc)
If you have an alternative idea, please get in touch I'd love to hear more!
What paper types are available?
I print all wedding stationery on premium smooth matte card. It has a lovely soft, professional matte finish with a smooth feel to the touch, offering a refined look without any shine or glare. With a weight of 350gsm, it has a luxurious, thick feel and this paper type comes as standard in all my products.
After more than nine years of designing and printing wedding stationery, I’ve used this specific card for 99% of orders. It’s now my trusted go-to choice and the best all-rounder!
If you’d like an alternative paper type, I can also print on other materials such as hammered card or linen card. Please get in touch to discuss paper upgrades.
Do you offer add-on products?
Yes! I offer a 'build your own package' process where you can start with a basic package and add extras to suit your requirements and also stay within your wedding budget.
Examples of optional extras are
- Envelope colours
- Metallic foil printing
- Upgrade to double-sided printing to add a QR code/more info on the back
- Personalised envelopes with guest names/addresses
- Envelope liners
- Ribbon colours
- Wood/acrylic keepsakes
- Evening Invitations
- Envelope Seal Stickers
- Guest name tags
Please get in touch if you wish to discuss any of the above
Delivery & Timescales
Do you ship worldwide?
Yes! My beautifully packaged parcels have travelled all over the world!
All orders are lovingly made and shipped from my office in South Wales, UK and have travelled far and wide to many beautiful countries such as Australia, USA, Italy, Canada, France, Croatia and so much more.
USA CUSTOMERS
I want shopping with me to stay as simple and stress-free as possible. From 29th August 2025, a 10% U.S. import tariff came into effect, but don’t worry, I’m covering it! Nothing changes for you.
✔️ No surprise bills at delivery
✔️ No customs delays
✔️ Seamless shopping, I handle everything upfront!
Your experience stays exactly the same: effortless, fast, and premium.
If you have any questions, please let me know.
When will my order arrive?
UK orders are delivered within 10-14 days; international orders within 14-21 days. These timescales are based on your details being submitted within 24 hours of placing your order.
What shipping courier do you use?
UK orders are sent via Royal Mail tracked, and international orders are shipped via Royal Mail tracked or UPS Express.
You will receive your tracking information in your dispatch confirmation email.
Do you offer rush orders?
Yes! At checkout you'll see the option to upgrade your order.
This typically brings your turnaround time down by around 3-4 days, for a flat fee of £50.00, covering both fast-track production and express delivery.
Please note that to secure your rush slot, your personalised text must be submitted within 24 hours of ordering.