Terms and Conditions
Shipping & Returns
You can order from this website via the online store. Once Paperfloré has received your order, an order acknowledgement email will be sent as soon as possible with details of the product(s) ordered.
It is your responsibility as the customer to check the order details and advise Paperfloré of any errors or omissions immediately. This is especially important where a personalised product has been ordered. It is also your responsibility to ensure correct grammar and spelling for any requested personalisation on product(s).
Please click here for shipping costs and delivery times.
Once your order has been confirmed and full payment has been cleared, Paperfloré will send an online form where you can upload your text to use on your invitations or stationery. For most items, you can enter your text on the product page before adding to your basket. Once Paperfloré has received all information, an artwork preview of your personalised wedding stationery will be sent to you via email within 3-5 days. Once approved, your finished stationery will be printed and delivered within the turnaround times mentioned in the link above.
Returns & Exchange Policy
Paperfloré hopes you will be delighted with the products you order. However, you have a period of 14 days from receipt of your order to contact Paperfloré to request a refund or exchange.
Please note that personalised products are non-refundable. However, exchanges will be offered for personalised products in the following circumstances:
- There was an error made by Paperfloré
- The items arrived damaged
Exchanges will not be offered free of charge for personalised products where the error was made by the customer, for example incorrect spelling within the text that was supplied by the customer. However, I completely understand that we are all human and mistakes happen, so please get in touch and I'll do my best to sort any issues at a discounted rate and as quickly and smoothly as possible. All orders include free digital mock-ups and unlimited amendments so any changes must be requested at this stage before approving for print.
To request a return or exchange, please contact Paperfloré by email at hello@paperflore.co.uk along with your order number. Once contact has been made, the products must be returned in their original packaging. Upon receipt of the returned items, Paperfloré will be in touch to process the exchange/refund.
In the unlikely event your parcel suffers damage, please write ‘damaged’ when signing for the parcel and report this to Paperfloré within 24 hours via email along with photographs of the package and damaged goods. Failure to do so will impede any claim that is made. Paperfloré will prioritise your order and send a replacement at the earliest convenience.
Paperfloré takes great care when packing your stationery to ensure it arrives safely. However, once your order has been delivered, Paperfloré cannot accept responsibility for any items that are damaged or lost while being forwarded to your wedding guests. It is the customer’s responsibility to ensure that all items are securely and safely dispatched to guests. Paperfloré will provide everything reasonably necessary to support safe mailing, including high-quality envelopes and protective padding for fragile items.
Payment & Pricing
The prices of any product(s) may be changed over time. Any changes to prices of any product(s) will be updated in the product listings on this website.
Intellectual Property
All copyright, design rights, and other intellectual property on this website are the property of Paperfloré. Any use of Paperfloré’s designs, images, or other website content for commercial purposes is strictly prohibited unless prior written permission has been granted directly by Paperfloré. Copyright matters are taken very seriously, and appropriate action will be taken if other businesses are found using Paperfloré’s photographs or designs without authorisation.
Quotes
Quotes for bespoke work are valid for 14 days from the date of issue.
Minimum Quantities
Save the Dates - 20 Prints
Passport Invitations - 20 Prints
Illustrated Invitations - 30 Prints
Amendments
All orders include unlimited artwork previews, so you can be completely happy with your design before anything goes to print. Worth noting: most stationers limit you to just 2 previews, charging around £50 for each additional round, so it's worth keeping that in mind when comparing quotes and sticking with your budget!
Colours
Colours on screen can sometimes appear differently to printed versions. Similarly, your printer may not print exactly the same as Paperflorés printers. If you have provided a colour swatch, every effort will be made to match it as closely as possible. If you wish for the colour to match throughout all of your wedding stationery, it is recommended that all of your stationery is printed at the same time.
Payment
All payments are processed securely through Shopify, one of the world's most trusted e-commerce platforms. Paperfloré accepts all major credit and debit cards including Visa, Mastercard and American Express, as well as PayPal, Apple Pay and Google Pay. Full payment is required at the time of placing your order. Paperfloré reserves the right to amend pricing at any time without prior notice, though any changes will not affect orders that have already been placed and paid for.
Cancellations
Cancellations are accepted, however requests must be made within 4 hours of purchase. As all items are made to order and fully personalised, materials and stock are ordered in the same day your order is received to ensure the turnaround times are met and all materials arrive in time to complete your order. Unfortunately, I am unable to cancel orders after this 4 hour window. If you need to cancel, please get in touch as soon as possible at hello@paperflore.co.uk and I'll do my best to help.
Social Media
As Paperfloré owns all copyright to all design work that is created for your wedding stationery, photos of your stationery are able to be submitted to Paperfloré social media at any time. All personal and private information such as address and phone numbers will be removed or blurred out. If you do not wish for your stationery to be shown on social media, please notify Paperfloré at the time of placing your order.