Terms & Conditions

Order Processing & Delivery

Shipping & Returns

You can order from this website via the online store or by using the booking form. Once Paperfloré has received your order, an order acknowledgement email will be sent as soon as possible with details of the product(s) ordered.

It is your responsibility as the customer to check the order details and advise Paperfloré of any errors or omissions immediately. This is especially important where a personalised product has been ordered. It is also your responsibility to ensure correct grammar and spelling for any requested personalisation on product(s).

If Paperfloré cannot accept your order, you will be informed by email before the order is processed.

This may occur for one or more of the following reasons:

Paperfloré is fully booked.
The goods are no currently out of stock.
A pricing or other error has been identified in the order.
Payment has not been received.
Your order for personalised products contains content that is unclear, in which case Paperfloré may contact you for clarification.
Your order for personalised products contains content that is offensive, discriminatory, threatening, in breach of confidence or privacy, or may cause annoyance or inconvenience.

Returns & Exchange Policy

Paperfloré hopes you will be delighted with the product(s) you order. However, for non-personalised product(s), you have a period of 14 days from receipt of your order to contact Paperfloré to request a refund or exchange.

Please note that this policy does not apply to personalised product(s).

To request a return or exchange for non-personalised product(s), please contact Paperfloré by email at hello@paperflore.co.uk. Once contact has been made, the product(s) must be returned in their original packaging. Upon receipt of the returned items, Paperfloré will replace or refund the amount paid for the order.

The cost of returning items is the customer’s responsibility. Paperfloré cannot be held responsible for items lost in transit and recommends that all returns are sent using a tracked delivery service.

In the unlikely event your parcel suffers damage, please write ‘damaged’ when signing for the parcel and report this to Paperfloré within 24 hours via email along with photographs of the package and any damaged goods. Failure to do so will impede any claim that is made. Paperfloré will send a replacement order at the earliest convenience.

Paperfloré takes great care when packing your stationery to ensure it arrives safely. However, once your order has been delivered, Paperfloré cannot accept responsibility for any items that are damaged or lost while being forwarded to your wedding guests. It is the customer’s responsibility to ensure that all items are securely and safely dispatched to guests. Paperfloré will provide everything reasonably necessary to support safe mailing, including high-quality envelopes and protective padding for fragile items.

All UK orders are delivered Monday - Saturday via Royal Mail or Evri. Delivery is tracked and will require a signature to provide proof of delivery. Orders include free delivery to mainland UK addresses (this excludes the highlands and islands of Scotland, Ireland, Isles of Scilly, Isle of Man, Isle of Wight and the Channel Islands). Worldwide delivery is offered with Royal Mail and UPS.

Payment & Pricing

The prices of any product(s) may be changed over time. Any changes to prices of any product(s) will be updated in the product listings on this website. Any quotes sent separately outside of the online shop are valid for 14 days.

Intellectual Property

All copyright, design rights, and other intellectual property on this website are the property of Paperfloré.

Any use of Paperfloré’s designs, images, or other website content for commercial purposes is strictly prohibited unless prior written permission has been granted directly by Paperfloré. Copyright matters are taken very seriously, and appropriate action will be taken if other businesses are found using Paperfloré’s photographs or designs without authorisation.

Order Policy

Quotes

Quotes are valid for 14 days from the date of issue.

Minimum Quantities

Save the Dates - 20 Prints

Passport Invitations - 20 Prints

Gatefold, Trifold, Arch and Stacked Invitations - 30 Prints

On-the-Day Stationery Packages - £150 minimum order

Amendments

All orders include 3 drafts which gives you the opportunity to request any amendments to the wording, colours, layout etc. If you require any further amendments after the 3 drafts, these are charged at £10.00 per draft.

Colours

Colours on screen can sometimes appear differently to printed versions. Similarly, your printer may not print exactly the same as Paperflorés printers. If you have provided a colour swatch, every effort will be made to match it as closely as possible. Due to the printing process and various printers being used, colour variations can occur between print runs.

If you wish for the colour to match throughout all of your wedding stationery, it is recommended that all of your stationery is printed at the same time. Any welcome boards/table plans or large format printing are printed on a different printer and materials to all other wedding stationery, therefore the colour will differ to any co-ordinating stationery.

Errors

Proofs are sent as a digital PDF via email using the wording supplied by yourself. The customer is responsible for checking the proof for dates, spellings and grammar.

Paperfloré will endeavour to check this, however, if proofs are approved by yourself with errors and are subsequently printed, Paperfloré takes no responsibility. If replacements are required, the customer is responsible for payment.

On review of the proof, if any amendments are required, changes must be emailed to Paperfloré, the proof rechecked and approved before going to print. If you wish to see a printed proof of your stationery, please notify Paperfloré at the time of ordering. A charge of £15.00 + £2.95 postage applies for a one off printed sample (personalised metallic foil samples are unavailable).

Lead time

Turnaround times vary for each product. Please see guidelines below:

Save the Dates

UK Orders - Delivered within 7-10 days (free delivery)

International Orders - Delivered within 14-21 days (£25.00 delivery)

Booking in advance is not required.

Invitations

UK Orders - Delivered within 10-14 days (free delivery)

International Orders - Delivered within 21 days (£25.00 delivery)

Booking in advance is highly recommended.

On-the-Day Stationery

UK Orders - Delivered within 14 days (free delivery)

International Orders (large signs unavailable) - Delivered within 21 days (£25.00 delivery)

Booking in advance is highly recommended.

Once your order has been confirmed and full payment has been cleared, Paperfloré will send an online form where you can upload your text to use on your invitations or stationery. Once Paperfloré has received this information, a PDF proof of your personalised wedding stationery will be sent to you via email within 3-5 days.

Once approved, your finished stationery will be printed and delivered within 7-21 days depending on the quantities and how complex the order is. Unfortunately these timings may alter due to unforeseen circumstances, if this is the case, Paperfloré will keep you updated on your order.

Payment

Full payment is required upfront for deliveries taking place within the next 4 weeks. If booking more than 4 weeks in advance, a 50% deposit is required to reserve your booking. Payments can be made via debit card, credit card (including Amex), Apple Pay, Google Pay, PayPal, Klarna or BACS.

Cancellations

Cancellations: accepted

Request a cancellation: within 2 hours of purchase.

For bookings placed in advance, if you decide to cancel your order with less than 7 days notice of your booking, your 50% deposit cannot be refunded. If your order is cancelled with more than 8 days notice, you are entitled to a credit voucher against any item from Paperfloré or you can move your appointment to a later date. If you have paid the full balance and you wish to cancel with more than 8 days notice, you will receive a 50% refund.

Social Media

As Paperfloré owns all copyright to all design work that is created for your wedding stationery, photos of your stationery are able to be submitted to Paperfloré social media. All personal and private information such as address and phone numbers will be removed or blurred out. If you do not wish for your stationery to be shown on social media, please notify Paperfloré at payment stage.