Order Processing & Delivery
Shipping & Returns
You can order from this website on the online store. Once we have received your order we will send you an order acknowledgement email as soon as possible with details of the product(s) you have ordered.
​
It is your responsibility as the customer to check the order details and advise us of any errors or admissions immediately. This is especially important where you have ordered a personalised products from our website. It is also your responsibility to ensure the correct grammar and spelling for requested personalisation to any product(s).
​
Order acceptance and the completion of the contract between you (the customer) and us will take place at the time of dispatch of the product(s) you have ordered.
​
If we cannot accept your order we will inform you of this by email before processing your order.
This may occur for any one or more of the following reasons:-
-
Where goods are no longer available.
-
The identification of pricing or other error in the order.
-
Where we cannot obtain authorisation for your payment.
-
Your order for personalised products contains content which is unclear, in which case we may contact you for clarification.
-
Your order for personalised products contains content which is offensive, discriminatory, threatening, in breach of confidence or privacy, or which may cause annoyance or inconvenience.
​
If your payment is not received and you have already received the product(s) ordered from us, you must pay for the product(s) immediately or return them to us in accordance with the ‘Returns & Exchange’ Policy below.
Returns & Exchange Policy
We always hope that you will be pleased with the product(s) that you may order from us, but you do have 14 days period from receipt of non-personalised product(s) to contact us if you wish to request a refund or exchange for your order.
Please note that this policy does not apply to any personalised product(s).
You can request to return or exchange for non-personalised product(s) by contacting us via email at hello@paperflore.co.uk. After contacting us, you must return the product(s) with any packaging and we will refund you the amount paid for your order.
The cost of the return is the customers responsibility. We cannot be held responsible for packages lost in transit so we recommend sending any returns by a tracked delivery service.
​
​
Payment & Pricing
The prices of any product(s) may be changed over time. Any changes to prices of any product(s) will be updated in the product listings on this website. Any quotes sent separately outside of the online shop are valid for 14 days.
Intellectual Property
All copyright, design rights and other intellectual property on this website is the property of Paperfloré Studio, unless otherwise specified.
Any use of the designs, images or other content on this website for commercial use is strictly prohibited, unless you have been granted permission to use any content in writing by Paperfloré Studio directly.
​
​
​
Invitation Order Policy
Quotes
Quotes are valid for 14 days from the date of issue.
​
Minimum Quantities
Daytime invitations are a minimum of 25 prints and evening invitations are a minimum of 15 prints.
​
​
Amendments
All orders include 3 drafts which gives you the opportunity to request any amendments to the wording, colours, layout etc. If you require any further amendments after the 3 drafts, these are charged at £10.00 per draft.
Colours
Colours on screen can sometimes appear differently to printed versions. Similarly, your printer may not print exactly the same as Paperflorés printers. If you have provided a colour swatch, every effort will be made to match it as closely as possible. Due to the printing process and various printers being used, colour variations can occur between print runs.
If you wish for the colour to match throughout all of your wedding stationery, it is recommended that all of your stationery is printed at the same time. Any welcome boards/table plans or large format printing are printed on a different printer and materials to all other wedding stationery, therefore the colour will differ to any co-ordinating stationery.
​
Errors
Proofs are sent as a digital PDF via email using the wording supplied by yourself. The customer is responsible for checking the proof for dates, spellings and grammar.
Paperfloré will endeavour to check this, however, if proofs are approved by yourself with errors and are subsequently printed, Paperfloré takes no responsibility. If replacements are required, the customer is responsible for payment.
On review of the proof, if any amendments are required, changes must be emailed to Paperfloré, the proof rechecked and approved before going to print. If you would prefer to see a printed proof of your wedding invitation, please notify Paperfloré at the time of ordering. A charge of £15.00 + £2.95 postage applies for a one off printed sample.
​
Lead time
Once your order has been confirmed and full payment has been cleared, Paperfloré will contact you with a questionnaire to fill out to retrieve your text to use on your invitations. Once Paperfloré has received this information, a PDF proof of your personalised wedding stationery will be sent to you within 3-7 days.
Once approved, your finished stationery will be printed and delivered within 7-21 days depending on the quantities and how complex the order is. Unfortunately these timings may alter due to unforeseen circumstances, if this is the case, Paperfloré will keep you updated on your order.
​
​
Payment
Paperfloré offer flexible payment plans with all orders. A 50% deposit is required to secure your booking, the remaining balance would be due before making a start on printing the items, or two weeks before delivery. Therefore, if you’d like to order a year in advance, you can make payments in instalments as long as the deposit is paid at the start and the remaining balance closer to the date. Payments can be made via bank transfer or PayPal. Please note due to paypal fees a charge of 3.4% will be added to your total order.
​
Cancellations
If you decide to cancel your order with less than 7 days notice to your booking, your 50% deposit cannot be refunded. If your order is cancelled with more than 8 days notice, you are entitled to a credit voucher against any item from Paperfloré or you can move your appointment to a later date.
​
Social Media
As Paperfloré owns all copyright to all design work that is created for your wedding stationery, photos of your stationery are able to be submitted to Paperfloré social
media. All personal and private information such as address and phone numbers will be removed or blurred out. If preferred, your names can be changed from the original artwork to disguise your wedding information. If you prefer your names to be removed, please request this via email. If no requests are made, your images may appear on social media during the making of or after completion.
Postage & Packing
All orders are delivered Monday - Saturday. Delivery is tracked and will require a signature to provide proof of receipt. Invitation orders include free delivery to
mainland UK addresses (this excludes the highlands and islands of Scotland, Northern Ireland, Isles of Scilly, Isle of Man, Isle of Wight and the Channel Islands). Paperfloré take extreme care in packing your stationery. In the unlikely event your parcel suffers damage, please write ‘damaged’ when signing for the parcel and report this to Paperfloré within 24 hours via email along with photographs of the package. Failure to do so will impede any claim that is made.
​
​
​
​